It showed how Benedict, a weak manager who may most be remembered for the way in which he left office, was no match for a culture that rejected even a modicum of transparency and preferred a damage-control campaign that diverted attention from the institution's fundamental problems. Interviews in Rome with dozens of church officials, Vatican insiders and foreign government officials close to the church, many of whom spoke on the condition of anonymity for fear of retribution, mapped out that hermetic universe.
"We can reveal the face of the church and how this face is, at times, disfigured," Benedict said in his final homily on Ash Wednesday. "I am thinking in particular of the sins against the unity of the church, of the divisions in the body of the church." He called for his ministry to overcome "individualism" and "rivalry," saying they were only for those "who have distanced themselves from the faith."
A radical transformation of the culture is unlikely. "We're talking about people who have given their life to this institution, but at the same time the institution has become their life," said one senior Vatican official. "Unlike parish priests, who have the personal rewards that come with everyday contact, their lot is not as human. It's bureaucratic, but it becomes all-consuming."
The entire debacle, he said, "wasn't a communications crisis. It was a management crisis."