QUESTION: I like to be able to plan ahead, and that’s been how I’ve been able to be successful at work. Lately my client has been throwing a lot of surprises my way. It really disrupts my work and I have been getting frustrated and angry. What can I do to get him to give me more lead time when he needs something?
ANSWER: You may be able to influence him, but some of it may be outside his control. Your best bet is to manage your reactions and find a way to become more adaptable.
Change is difficult, and it sounds like you’re dealing with both frequent day-to-day changes as well as a change in your client’s expectations. Figuring out how to handle it is best done with a cool head, so take some time to let go of your frustration so it doesn’t get in your way. Find a peaceful environment and focus on your breathing until you feel more centered.
Start by taking your client’s perspective. What do you know about the expectations in his workplace? He may have a new boss who throws curves his way. He might be on a new project or just be overworked and unable to plan ahead as well as he used to. What would you want if you were him?
Now, consider the frequency and nature of the changes. Sometimes there are aspects that can be anticipated, so think about whether you could pre-emptively avoid some changes.
As a planner by nature, adjustments will be harder for you. But to be fully rounded, adaptability is also important. Think about ways in which you’ve successfully adapted on the fly. Challenge yourself to envision the benefits of spontaneity to move to a more flexible stance.