The Daily Item, Sunbury, PA

Business

September 20, 2013

Career Coach: Don't keep information to yourself

(Continued)

Use project or work teams to share information with one another. This is also a good way for them to have the needed information to be successful in doing their work.

Be willing to share candid feedback (both positive and constructive) with employees in a developmental manner. This may mean that some leaders will need training in how to provide this type of feedback.

Periodically ask your employees to rate how informed they feel about the firm's practices, vision, strategic direction, etc. You might think they are well informed, but they may not think so.

Communication is critical for all levels of employees. Research shows that engagement goes up when employees feel they have the necessary information to do their jobs and if they have two-way communication with their managers. In addition, leaders who communicate what is going on to their employees are often seen in a more positive light — they can gain loyalty from their employees. Transparent organizations value open and candid information that enables employees to make more informed decisions. This can benefit both the individual employees and the firm.

Russell is the vice dean of the Robert H. Smith School of Business and the director of the Executive Coaching and Leadership Development Programs offered by the school. She is a licensed industrial and organizational psychologist and has more than 25 years of experience coaching executives and consulting on leadership, negotiations, and career management.

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