Evan Hendricks, author of "Credit Scores and Credit Reports: How The System Really Works, What You Can Do," has frequently testified in court cases and before Congress about the struggles people have in correcting their reports. Responding to the FTC survey, he said, "With FTC's confirmation that credit report errors are all too common and harmful to consumers, it's high time that credit reporting agencies overhaul their operations so they actually comply with the law and investigate consumers' disputes, with actual human beings as investigators."
Since consumers don't control the flow of the data about them and yet this information is so vital to their credit lives, even the small percentage error rate the FTC found is unacceptable.
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