SAMPLES FROM “THE MANAGER’S PHRASE BOOK“:
-When an employee wants time off: “I don’t see any problem with that.“
-When an employee is burned out: “I see some symptoms of burnout here; I sure hope I’m wrong.“
-How to close a meeting: “Alrighty, let’s get out of here!“
-When you need to instill calm: “Everybody here needs to take a chill pill.“
-How to say no to a superior: “No.“
Rex Huppke writes for the Chicago Tribune. Send him questions by email at rhuppketribune.com or on Twitter RexWorksHere.